- Pursuant to the Act of May 30, 2014 on consumer rights, the Customer who is a Consumer has the right to withdraw from the Sales Agreement concluded with the Seller within 14 days, without giving a reason for withdrawal, by submitting an appropriate declaration. The consumer may submit the declaration by e-mail to the following address: sales@glassandco.eu. To meet the deadline, it is enough to send the declaration before its expiry.
- The deadline for withdrawal from the Sales Agreement begins for the Sales Agreement under which the entrepreneur delivers the item - from the Consumer or a third party indicated by him other than the carrier taking possession of the item, and if the Sales Agreement covers many items that are delivered separately, in lots or parts - from taking possession of the last thing, lot or part.
- The condition for withdrawing from the Sales Agreement, in accordance with point 1 above, is to return the ordered item (Product) to the Seller's address. The return should be made immediately, no later than within 14 days from the date on which the Consumer withdrew from the Sales Agreement. To meet the deadline, it is enough to return the Products to the Seller's address before the deadline expires. The costs of returning the ordered Products to the Seller are borne by the Consumer.
- Refund of all receivables resulting from the withdrawal from the Sales Agreement (i.e. all payments made by the Consumer, including the costs of delivering the items, subject to point 5 below) is made using the same method of payment as used by the Consumer, unless the Consumer agrees to another method of return that does not involve any costs for him, immediately, no later than within 14 days from the date of receipt of the declaration of withdrawal from the Sales Agreement, and the Seller may withhold the refund of payments received from the Consumer until receipt of the ordered goods back or the Consumer providing proof of sending it back, depending on which event occurs first.
- If the Consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer for any additional costs incurred.
- The Consumer is responsible for reducing the value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
- In the event of effective withdrawal from the Sales Agreement, the Sales Agreement is deemed not to have been concluded.
