Regulations of the online store

Start / Regulations of the online store
  • § 1

Introductory provisions

 

  1. The Glass & Co online store, available at glassandco.eu, is run by Arexim Packaging sp. z o. o. with its seat in Warsaw, ul. Wólczyńska 133/440, entered into the National Court Register by the District Court in Warsaw, XIII Commercial Division of the National Court Register under KRS number 0000547077 with share capital of PLN 50 000, NIP (Taxpayer’s ID No.) 1182106330, REGON (National Business Registry Number) 360988751.
  2. These Regulations are addressed to Entrepreneurs using the Store and define the rules of using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.

 

  • § 2

Definitions

 

 

  1. Seller – Arexim Packaging sp. z o. o. with its seat in Warsaw at ul. Wólczyńska 133/440 postal code 01-919, entered into the National Court Register by the District Court of Warsaw, XIII Commercial Division of the National Court Register under the number KRS 0000547077, with share capital of PLN 500,000.00, NIP number 1172106330, REGON number 360988751.
  2. Customer – any entity making purchases through the Store.
  3. Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performing on its own behalf an economic activity that uses the Store.
  4. Store – an online store run by the Seller at glassandco.eu
  5. Distance contract – contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
  6. Regulations – these Store regulations.
  7. Order – the Customer’s declaration of will submitted via the Order Form and aimed directly at concluding the Product Sales Agreement or Products with the Seller.
  8. Account – customer account in the Store, it contains data provided by the customer and information about orders placed by him in the store.
  9. Registration form – a form available in the Store that allows you to create an Account.
  10. Order form – an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
  11. Shopping Cart – an element of the Store’s software in which the Products selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
  12. Product – a movable item / service available in the Store which is the subject of the Sales Agreement between the Customer and the Seller.
  13. Sales Agreement – a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means – according to the features of the Product – a contract for the provision of services and a contract for specific work.

 

  • § 3

Contact with the Store

 

  1. Seller’s address: ul. Wólczyńska 133/440, 01-919 Warsaw
  2. Seller’s e-mail address: sales@glassandco.eu
  3. Seller’s telephone number: +48 22 250 87 53
  4. Seller’s bank account number
    1. Domestic payments in PLN: BNP PARIBAS Bank Polska SA Warsaw, Poland,
      76 1750 0009 0000 0000 3778 6338
      BDO 000158391
    2. Foreign payments in EUR: BNP Paribas Bank Polska SA
      PL04 1750 0009 0000 0000 3778 6373
      SWIFT: PPABPLPK
  1. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
  2. The customer may communicate by phone with the Seller between 8:00 am – 4:00 pm.

 

  • § 4

Technical requirements

 

To use the Store, including viewing the Store’s assortment and placing orders for Products, you must:

  1. terminal device with access to the Internet and a web browser,
  2. an active e-mail account (e-mail),
  3. cookies enabled,
  4. FlashPlayer installed.

 

  • § 5

General information

 

  1. The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.
  2. Viewing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible after creating an Account in accordance with the provisions of § 6 of the Regulations.
  3. The prices given in the Store are given in Polish zlotys and are net prices, to which VAT should be added.
  4. The final (final) amount to be paid by the Customer consists of the price for the Product, tax and delivery cost (including charges for transport, delivery and postal services), about which the Customer is informed on the Store’s website when placing the Order, including the moment of expressing the will to be bound by the Sales Agreement.
  5. When the nature of the subject of the Agreement does not allow, judging reasonably, for the advance calculation of the final price, information on the manner in which the price will be calculated, as well as charges for transport, delivery, postal services and other costs, will be provided in the Store in the Product description.

 

  • § 6

Creating an Account in the Store

 

  1. To set up an Account in the Store, you must complete the Registration Form. It is necessary to provide an e-mail address and set a password assigned to it.
  2. Creating an Account in the Store is free.
  3. Logging in to the Account is done by entering the login and password set in the Registration Form.
  4. The Customer may edit his data at any time and without giving a reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.
  5. Creating an account will improve the customer’s future purchases in the store – with the next purchases, it will not be necessary to re-fill the order form with contact details. Products that cannot be purchased via the website can be ordered via the contact form or via e-mail.

 

  • § 7

Rules for placing an Order

 

In order to place an Order:

  1. log into the Store;
  2. select the Product that is the subject of the Order, and then click the “Add to Cart” button (or equivalent);
  3. click the “Order and pay” button and confirm the order by clicking on the link sent in the e-mail,
  4. choose one of the available payment methods and, depending on the method of payment, pay for the order within a specified period, subject to § 8 point 3.

 

  • § 8

Delivery and payment methods offered

 

  1. The Customer may use the following delivery methods for the ordered Product:
    1. SUUS – national and EU pallets
    2. DHL – domestic parcels
    3. GLS – parcels within the EU
  1. The customer can use the following payment methods:
    1. Traditional bank transfer
    2. Online transfer
    3. Credit card
  1. Detailed information on delivery methods and acceptable payment methods can be found on the Store’s website.

 

  • § 9

Execution of the sales contract

 

  1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
  2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of the receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer’s e-mail address provided when placing the Order, which contains at least the Seller’s declaration of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
  3. If the Customer selects payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 7 calendar days from the date of the Sale Agreement – otherwise the order will be canceled.
  4. The product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this section), in the manner chosen by the Customer when placing the Order.
  5. In the case of ordering Products with different delivery dates, the delivery date is the longest given date.

In the case of ordering Products with different delivery times, the Customer has the option of requesting the delivery of the Products in parts or the delivery of all Products after completing the entire order.

The beginning of the period of delivery of the Product to the Customer if the Customer chooses the method of payment by bank transfer, electronic payment or payment card – counts from the date of crediting the Seller’s bank account.

  1. The Product is delivered within the territory of the European Union.
  2. The delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer on the Online Store website in the “Delivery costs” tab and when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.

 

  • § 10

The right to withdraw from the contract

 

  1. The customer may withdraw from the Sales Agreement within 14 days without giving any reason.
  2. The running of the time limit specified in sec. 1 begins with the delivery of the Product to the Customer or a person other than the carrier designated by him.
  3. In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the delivery of the last item, batch or part.
  4. The Customer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawing from the Agreement, it is sufficient for the Customer to send a statement before that deadline.
  5. The statement may be sent by traditional mail, fax or by e-mail by sending the statement to the Seller’s e-mail address or by submitting the statement on the Seller’s website – the Seller’s contact details are specified in § 3. The declaration may also be submitted on the form, the specimen of which is attached as Appendix 1 to these Regulations and an attachment to the Act of May 30, 2014 on Customer Rights, but it is not obligatory.
  6. If the Customer sends the declaration by e-mail, the Seller shall immediately send the Customer a confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Customer.
  7. Consequences of withdrawal from the Agreement:
    1. In the event of withdrawal from a Distance Agreement, the Agreement shall be deemed not to have been concluded.
    2. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Customer, not later than within 14 days from the date of receipt of the Customer’s declaration of withdrawal from the Agreement, all payments made by him, including the costs of delivering the goods, except for additional costs resulting from the method of delivery chosen by the Customer. other than the cheapest standard delivery method offered by the Seller.
    3. The reimbursement will be made by the Seller using the same payment methods that were used by the Customer in the original transaction, unless the Customer has expressly agreed to a different solution that will not involve any costs for him.
    4. The Seller may withhold the reimbursement until the Product is received back or until proof of its return is provided to him, whichever occurs first.
    5. The Customer should return the Product to the Seller’s address provided in these Regulations immediately, no later than 14 days from the date on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Customer returns the Product before the period of 14 days has expired.
    6. The Customer bears the direct costs of returning the Product, including the costs of returning the Product, if, due to its nature, the Product could not be returned by regular mail.
    7. The Customer is only responsible for reducing the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
  8. If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as about the costs of returning the Product, will be included in the Product description in the Store.
  9. The right to withdraw from a distance contract is not entitled to the Customer in relation to the Agreement:
    1. in which the subject of the service is a non-prefabricated item, manufactured according to the customer’s specification or serving to satisfy his individual needs,
    2. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery,
    3. for the provision of services, if the Seller has fully provided the service with the express consent of the Customer, who was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the Agreement,
    4. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the Agreement.

 

  • § 11

Complaint and warranty

 

  1. The Sales Agreement covers new Products.
  2. The seller is obliged to provide the customer with an item free from defects.
  3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions regarding the warranty in the Civil Code.
  4. Complaints should be submitted in writing or electronically to the addresses of the Seller provided in these Regulations.
  5. It is recommended to include in the complaint, inter alia, a brief description of the defect, the circumstances (including the date) of its occurrence, the details of the customer submitting the complaint, and the customer’s request in connection with the defect of the goods.
  6. The seller will respond to the complaint within 14 days. If the Seller does not respond to the complaint within 14 days, it is considered that the Customer’s request is justified
  7. Goods returned as part of the complaint procedure should be sent to the address Arexim Packaging sp. Z o. O., Wólczyńska 133 / H-1 warehouse, Warsaw 01-919.

 

 

  • § 12

Personal data in the Online Store

 

  1. The administrator of personal data of Customers collected via the Online Store is the Seller.
  2. Customers’ personal data collected by the administrator via the Online Store is collected in order to implement the Sales Agreement, and if the Customer agrees – also for marketing purposes.
  3. The recipients of the personal data of the Customers of the Online Store may be:
    1. In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer’s collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
    2. In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the Customer’s collected personal data to the selected entity servicing the above payments in the Online Store.
  4. The customer has the right to access their data and correct them.
  5. Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.

 

  • § 13

Final Provisions

 

  1. Agreements concluded through the Online Store are concluded in Polish.
  2. The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods – to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.
  3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the act on the provision of electronic services; the Act on Customer Rights, the Act on the Protection of Personal Data.