- 1. In accordance with the Act of 30 May 2014 on Consumer Rights, a Customer who is a Consumer has the right to withdraw from the Sales Contract entered into with the Seller within 14 days, without giving any reason for doing so, by making an appropriate declaration. The consumer may submit the declaration by e-mail to the address sales@glassandco.eu. The sending of the declaration before the deadline shall be sufficient to meet the deadline.
- 2. The period allowed for withdrawal from the Sales Contract shall begin, for a Sales Contract under which the enterprise hands over an item, from the taking possession of the item by the Consumer or a third party indicated by them other than the carrier, and in a case when the Sales Contract includes many items that are supplied separately, in lots or in parts, from the taking possession of the last item, lot or part.
- A condition for withdrawal from the Sales Contract, in accordance with Clause 1 above, is the sending back of the ordered item (Product) to the Seller’s address. The return should be made immediately, no later than within 14 days of the date on which the Consumer withdrew from the Sales Contract. In order to meet the deadline it shall be sufficient that the Products are sent back to the Seller’s address before the deadline. The costs of sending back ordered Products to the Seller shall be borne by the Consumer.
- The reimbursement of all amounts due resulting from withdrawal from the Sales Contract (i.e. all payments made by the Consumer, including the costs of delivery of items, subject to Clause 5 below) shall be made using the same method of payment as the Consumer used, unless the Consumer agrees to a different method of reimbursement which does not involve any costs for them, immediately, no later than within 14 days of the date of receipt of a declaration of withdrawal from the Sales Contract, except that the Seller may withhold the reimbursement of payments received from the Consumer until the ordered goods are received back or until the Consumer provides evidence of their return, whichever occurs first.
- If the Consumer has chosen a method of delivery of the Product other than the cheapest standard method of delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by them.
- The Consumer shall be liable for any diminished value of the Product resulting from its use beyond what is necessary to establish the nature, features and functioning of the item.
- In the case of effective withdrawal from the Sales Contract, the Sales Contract shall be considered not to have been concluded.
